Responsible Gambling at Alexander Casino

Gambling is entertainment. For the majority of players, it stays that way — a way to spend time, experience some excitement and occasionally win. For a minority, it develops into something harder to manage. Alexander Casino takes both realities seriously. We provide tools that give every player meaningful control over their activity, and we make those tools easy to access and impossible to circumvent once activated.

This page covers the protective tools available on your account, a set of questions to help you assess your own relationship with gambling, and a list of independent organisations that provide confidential support. None of this is here because we are required to include it. It is here because we believe a casino that helps players stay in control is a better casino — for everyone who uses it.

All of the following tools are accessible directly from the Responsible Gambling section of your account settings. They take effect immediately upon activation. Restrictions that reduce your access (lower limits, suspensions, exclusions) are applied instantly and cannot be reversed or bypassed during the restriction period. If you are unable to access your account to activate a tool, contact our support team via live chat or email and we will apply it manually as a priority.

Problem gambling often develops gradually. The following questions are drawn from recognised screening tools used in addiction support. They are not a clinical diagnosis, but an honest "yes" to several of them is a signal worth taking seriously.

• Do you gamble with money you cannot afford to lose?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel the need to gamble with increasingly large amounts to get the same feeling?
• Have you tried to stop or cut back on gambling and found it difficult?
• Do you chase losses — gambling more after a losing session to try to recover the money?
• Has gambling affected your work, relationships or sleep?
• Do you hide the extent of your gambling from people close to you?
• Do you feel anxious, irritable or restless when you are not gambling?

If you answered yes to two or more of these questions, we encourage you to use one of the account tools above — a deposit limit or temporary break is a low-barrier starting point — and to consider reaching out to one of the support organisations listed below. Recognising a pattern is the first step toward changing it.

The organisations below offer free, confidential support for people affected by gambling problems — both players and their families. They are entirely independent of Alexander Casino. We encourage you to contact them without hesitation if you feel you need support.

All conversations with these organisations are confidential. They do not share information with casinos, financial institutions or any other third party. If you are not ready to speak to someone yet, most of these services also offer anonymous online chat or self-help resources that you can access at your own pace.

Gambling should add something to your life. If it is taking something away, that is worth addressing — and the tools and support to do so are available right now.